1. When a refund may be considered
A refund request may be reviewed where a transaction was duplicated, the wrong amount was entered, the payment was made without the account holder’s authority, or a verified technical error occurred.
2. Request window
Please email us within 7 calendar days of the transaction. Include the donor name, registered phone/email, transaction or order ID, amount, date and reason. Never send a card PIN, OTP, CVV or UPI PIN.
3. Review and approval
Every request is subject to payment verification and internal review. Additional information may be requested. A request is not approved merely because it was submitted.
4. When a refund may not be available
A refund may not be possible after the donation has been allocated or used for an approved programme, where supplied information is incomplete or incorrect, or where the request does not meet this policy, except where required by applicable law.
5. Refund method and time
An approved refund will normally be initiated to the original payment method. We aim to initiate it within 7–10 business days after approval; the bank or payment provider may require additional time to credit it.
6. Cancellation
A completed one-time donation cannot ordinarily be cancelled. If recurring donations are introduced in future, cancellation instructions will be provided with that service. Cancelling a future mandate will not automatically refund payments already completed.
7. Failed or pending payments
If money is debited but the donation is shown as failed or pending, please wait for the banking reversal period and contact us with the transaction reference if the amount is not automatically reversed.
8. Contact for refund requests
Email healthcaresetufoundation@gmail.com with subject “Donation Refund Request”, or call +91 91681 29516 / +91 80076 71280 .